Delivery, Exchanges and Refunds
DELIVERY & SHIPMENTS:
Your STARRY NIGHTS purchase will be delivered fully insured by our trusted and trackable couriers and packaged beautifully in a luxe box.
For the USA, delivery is $25 on orders below $300, and free on orders above $300.
Within the UK delivery is £5.75 on orders below £100, and free on orders above £100. Deliveries generally take 1 day and will be next day delivery if ordered before 3pm the day before.
For the rest of the world, delivery is $35 on orders below $300, and free on orders above $300.
Deliveries on generally take 3-5 days
STARRY NIGHTS Jewellery taxes and duties are included for most of the world. This includes UK, Europe, USA, Canada, Mexico, most of Latin America, most of Asia and Australia. If you live in a country that does not allow certain imports or has excess restrictions and/or fees, we will contact you prior to shipping to discuss options. For specific questions regarding your country please contact us at firstname.lastname@example.org
All e-commerce purchases are fully trackable and you will receive an email shortly after shipping with tracking information.
EXCHANGE & RETURNS
Sometimes, you just need to try on your purchases in the comfort of your own home. If you do need to return your STARRY NIGHTS Jewelry or accessories, you have 14 days from the date you received your online order to exchange or return for a refund.
Just make sure that your items are returned new, unused and are in the same condition as they were when purchased, complete with intact tags and packaging. Please note, tags that have been removed cannot be returned. Gift cards are non-returnable.
Returns and exchanges will be free for items that have also met the free shipping conditions. For items not meeting this condition or sent elsewhere, you will be responsible for the fee of the insured shipment back to us. This fee may be waived (depending on country) if item is to be exchanged for something of same or higher value.
To complete your return or exchange, we require a receipt or proof of purchase.
If you have further questions, please contact us at email@example.com
Refunds (if applicable)
Once your online return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 50 Bonham Strand, Sheung Wan, Hong Kong .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Where to Ship Returns:
Within the UK: 52a George St, London, W1U7EA.
Within the USA: 5877 Obama Blvd. Los Angeles, CA, 90016
Within Hong Kong: Room 602, 6/F, 50 Bonham Strand, Hong Kong.
If outside these regions please contact us.
If your items is eligible we will pay for the return shipping costs as well.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For specific questions please contact us.
Glamworld Limited | 50 Bonham Strand, Sheung Wan, Hong Kong